Privacy Policy

1. Who We Are

Car Finance Check ("we", "us", "our") operates the website car-finance-check.com. We act as an introducer, connecting individuals to authorised Claims Management Companies (CMCs) and UK legal professionals who handle PCP and car finance mis-selling claims.

For data protection purposes, we are the data controller for the personal information collected on this website.

Contact: privacy@car-finance-check.com

2. What Data We Collect

When you use our website or submit an enquiry, we may collect the following categories of personal data:

• Identity data: first name, last name, date of birth
• Contact data: email address, phone number, postal address
• Financial data: details about your car finance agreement (lender name, approximate loan amount, agreement dates)
• Technical data: IP address, browser type, device type, referring URL, pages visited, time on site (collected automatically via cookies and server logs)
• Marketing data: your preferences for receiving communications from us

We do not collect any special category data (e.g. health, race, religion) and do not knowingly collect data from individuals under 18.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your eligibility for a car finance mis-selling claim
• To pass your details to a partnered CMC or law firm so they can contact you about your potential claim
• To respond to enquiries or support requests you send us
• To improve our website and user experience through analytics
• To comply with our legal and regulatory obligations
• To send you relevant marketing communications (where you have given consent)

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR to process your data:

• Consent: where you have submitted a form or ticked a consent box
• Legitimate interests: to operate and improve our business and website
• Legal obligation: where we are required to process data by law

You may withdraw consent at any time by contacting us at privacy@car-finance-check.com.

5. Sharing Your Data

We share your personal data only with:

• Partner CMCs and law firms: authorised and regulated by the Financial Conduct Authority (FCA), who will use your data to assess and pursue your claim
• Analytics and technology providers: such as Google Analytics, used under appropriate data processing agreements
• Advertising partners: where required to measure and optimise paid traffic campaigns (IP / click ID only, no personally identifiable data)

We do not sell your personal data to third parties. We do not share your data outside the UK unless appropriate safeguards are in place.

6. Data Retention

We retain your personal data only for as long as necessary:

• Enquiry and contact data: up to 24 months from date of submission
• Technical / analytics data: up to 26 months (standard analytics retention)
• Data shared with partner CMCs: governed by their own privacy policies and retention schedules

After the applicable retention period, your data will be securely deleted or anonymised.

7. Cookies

Our website uses cookies to enhance your experience and measure website performance. Cookies we use include:

• Essential cookies: required for the website to function correctly
• Analytics cookies: Google Analytics — track pages visited, session duration, and referral source (anonymised IP)
• Advertising cookies: used to track the effectiveness of paid advertising campaigns (e.g. Google Ads click IDs)

You can manage or disable cookies in your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: ask us to correct inaccurate data
• Right to erasure ("right to be forgotten"): request we delete your data in certain circumstances
• Right to restrict processing: ask us to limit how we use your data
• Right to data portability: receive your data in a machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: we do not make decisions about you solely by automated means

To exercise any of these rights, please contact us at privacy@car-finance-check.com. We will respond within 30 days.

9. Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse. These include HTTPS encryption, restricted access controls, and regular security reviews. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our practices. The "last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

11. Contact & Complaints

If you have concerns about how we handle your data, please contact us first:

privacy@car-finance-check.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113